February 21, 2024
Purchase Dates: April 2008 through December 2012
Summary:
This recall involves AC adapters sold with Toshiba brand personal laptop computers as well as sold separately.
The laptop AC adapters can overheat and spark, posing burn and fire hazards.
Remedy:
Consumers should immediately stop using the recalled AC adapters and contact Dynabook Americas for a free replacement AC adapter.
Visit https://support.dynabook.com/axx2024 to identify if the AC adapter is part of the recall and for instructions on how to order a replacement. Consumers need to submit a photo of their AC adapter with the power cord cut and certify proper disposal to dba-acadapter2024@dynabook.com to receive a free replacement.
Or call Dynabook at 800-457-7777 from 8 a.m. to 8 p.m. ET Monday through Friday.
Incidents/Injuries:
The firm has received 679 reports of the recalled AC adapters overheating or catching on fire, melting, and burning. This includes 43 reports of minor burn injuries.
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The manufacturer is handling this recall directly. Use any of the channels below to start a claim.
