Change in Costco Return Policy
OK, this is not a $x.97 but it’s important news for all Costco shoppers right now.
In an unprecedented move, effective immediately, Costco will stop accepting returns on the following list of items being hoarded by customers during the Coronavirus pandemic. This is a drastic change in Costco’s normally extremely liberal return policy that members have become accustomed to.
The items in question are:
- Toilet paper
- Paper towels
- Sanitizing wipes
- Water
- Rice
- Lysol
We don’t know when (or if) this new policy will end or how it may affect purchases from before this policy was instituted. We’ll try to find out more. Let us know in the comments if you have any more details.
On an related note, to help our fellow Costco shoppers out there struggling to buy some of these basic necessities during this crisis because of people panic-buying these products, we’re considering adding a new “feature” to this site where we will track the daily availability of these high demand items that are running out stock daily. It’s not “$x.97” related but we felt it might help the community. Please visit this page to learn more and comment if you think this is a good idea (or not). Thank you for shopping responsibly!
Good idea
I applaud Costco and any other retailer who refuses to take back products from hoarders or people hoping to sell for a profit. I only wish they had put up limits faster. Any lost business from people complain that they can’t return will be insignificant.
And I think most other retailers will begin tightening their return policies in general, as they will need to make up for lost profits. Again, it really only hurts the people who want to take advantage, so I have no problem with it.
I understand why they started the new policy and it is OK witn me.
I like your idea of publishing where stalpes can be found.
Black marketeers are odious individuals
I agree with Costco new policy 👏🏼👏🏼👏🏼
Way to go Costco!!!!!
Costco have A very good plan to stop returned, I believe all returns be stoped. Anyone taking anything into their own environment, I want nothing to do with and if these people had an ounce of common
sense they would understand this. This is for their safety as well. thank you !!
Go though your records and check to see Who bought all these, then cancel there membership.
My brother works for Costco. They are probably going to go to a 24 hour work schedule in order to keep the stores stocked. He says the buyers are really working hard to keep the stores full. They’re bringing in items like soup that would normally be considered out of season by now. We talked about that new return policy, which he says is now in effect in all warehouses. He expressed concern that people would soon start to return perishables that they had overbought, expecting a refund. FYI Costco has a strict policy of destroying any perishables that are returned for ANY reason. So people, please do not return anything perishable because you bought too much of it! This is a terrible waste, and ends up costing every member. If you have food you cannot use, please give it to someone who can.
Congratulations, COSTCO! This policy should remain permanently in effect since it relates directly to panic buying/hoarding. It also helps eliminate “disaster entrepreneurial capitalism”.
Way to stick it to hoarders and opportunists! More stores should follow suit.
Thank you Costco! You will gain far more customers who appreciate this policy, then any you might loose because of it! I only wish you would make it retroactive.
I would just like to find some tp. Costco could do a better job of allowing customers to purchase online.
We found last year when Costco in Georgia ran out of Kirkland brand TP they brought in a case TP that literally was tainted with a pretty bad odor. After speaking with Costco.com customer service, they reiterated their no return policy on TP. (There were no signs in warehouses of two we visited.) Finally the local warehouse accepted the return. Costco representative said that Costco locations have different return policies than Costco.com so be aware when you purchase in a physical Costco location!