July 1, 2025
Recall Details
Item #: Not specified in notice
Locations: All
Affected Purchase Dates: Not specified in notice
Hazard:
Anker has identified a potential issue involving lithium-ion battery cells from a single vendor in several power bank models. While the likelihood of malfunction is considered minimal, Anker has initiated a voluntary global recall of several power bank models, including the Anker Power Bank (10K, 22.5W) Model A1257.
Remedy:
If you have purchased this power bank:
- Visit the Anker recall submission page to verify your device’s serial number
- If confirmed to be part of the recall, you will need to:
- Take a photo of your power bank showing the model number, serial number (SN), and product name
- Write “recalled” on the power bank in permanent marker and include the date in the photo
- Submit the photo and follow disposal instructions
- A purchase receipt will be requested but is not required
- You will receive a replacement power bank after confirming proper disposal of the recalled unit
More information:
Call: 800-988-7973 (6 a.m. to 5 p.m. PT Monday through Friday)
Email: support@anker.com (Include “Anker PowerBank Recall” in subject line)
Live Chat: https://support.anker.com/s/contact-us
Website: https://www.anker.com/product-recalls
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