June 15, 2025
Recall Details
Item #: Not listed
Locations: All
Affected Purchase Dates: June 1, 2016 – December 31, 2022
Hazard:
The lithium-ion battery in these power banks may overheat, posing a potential fire safety risk. This could lead to melting of plastic components, smoke, or fire.
Remedy:
Stop using the recalled power bank immediately. Visit the Anker recall submission page at https://www.anker.com/a1263-recall to verify your device’s serial number. If your power bank is confirmed to be part of the recall, you will receive instructions for obtaining a replacement power bank.
To receive a replacement:
- Take a photo of your recalled power bank showing the model number and serial number
- Write “recalled” on the power bank in permanent marker
- Include your name and the date the photo was taken
- Submit the photo through the recall website
- Confirm disposal of the power bank according to applicable laws and regulations
A purchase receipt will be requested but is not required to participate in the recall.
More information:
Call: 800-988-7973 (6 a.m. to 5 p.m. PT Monday through Friday)
Email: support@anker.com (Include “Anker A1263 Recall” in subject line)
Live Chat: https://support.anker.com/s/contact-us
Website: https://www.anker.com/product-recalls
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