Samsung Slide-In Electric Range

August 15, 2024

Purchase Dates: 2016 – 2024

Summary:

Samsung has announced a voluntary recall for certain slide-in electric range models with front-mounted knobs. This announcement follows reports that front-mounted range knobs can be activated through accidental contact by people or pets posing a fire hazard if flammable objects are left on top of the range.

The remedy is a set of free knob locks or covers, depending on your range model.

Affected Models

What should consumers do

To receive a set of free knob locks or covers, depending on your model, customers can:

• Visit: samsung.com/us/support/range-knob-kit
• Contact Samsung toll-free at 1-833-775-0120 from 9:00 a.m. to 8:00 p.m. ET Monday through Friday
• E-mail Samsung at rangesupport@sea.samsung.com

Prior to contacting Samsung, please locate and note the serial number on your unit. The serial number can be found as depicted below

You may continue to use your slide-in electric range while awaiting your set of free knob locks or covers, so long as the following range-safety precautions are followed:

• While not actively cooking, never place, leave, or store anything on the top of your range.
• Keep children and pets away from range knobs.
• Be sure to check your range knobs to ensure they are turned off after cooking.

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